We are looking for a Customer Support Specialist to join our team in a fully remote role. This position involves supporting clients via email, chat, and phone, as well as working with internal systems to manage and resolve data related inquiries.

- Responsibilities:
*Provide customer support through email and phone.
*Handle inbound and outbound calls.
*Investigate and resolve customer inquiries.
*Troubleshoot issues and coordinate with internal teams and third-party vendors.
*Manage multiple priorities while maintaining excellent attention to detail.
*Document cases and follow established processes.

- Requirements:
*Native or near-native English proficiency.
*Previous experience as a Support Representative or in a similar customer service role.
*Experience with Microsoft 365.
*Experience handling inbound and outbound calls.
*Excellent verbal and written communication skills.
*Strong problem-solving and organizational skills and attention to detail.
*Ability to work independently in a remote environment.
*Reliable internet and quiet workspace.

- Preferred Qualifications :
*Experience using ticketing systems.
*Experience supporting software or technical products.
*Data related experience.

- Selection Process:
*Initial screening interview.
*Short assessment.
*Interviews with the US Team. -Requerimientos- Educación mínima: Técnico
1 año de experiencia
Idiomas: Inglés
Edad: entre 23 y 40 años
Conocimientos: Resolución de problemas, Crm, Microsoft 365, Servicio al cliente, Soporte al cliente, Adaptabilidad, Atención al cliente, Atención al cliente en línea
Palabras clave: apoyo, support, soporte, especialista, casa, remoto, remote, teletrabajo, home